Even when something goes wrong with your order we are here to help!


Providing customers with quality products is what we strive for, so if by any means you received a faulty product you should contact us so we can fix it!

To be applicable for a refund or replacement you must:

  • Send an email to with the issue as soon as you receive the item (14-day window since delivery)
  • Take pictures of the product and the box you received, and please make sure the damage is visible
  • Send us the pictures together with your order number
  • Damaged package during the delivery doesn’t apply for a refund.

If you comply with this we will send you a free replacement or issue you a refund. You don’t need to carry out the expense and spend time to send us back the product.


If 20 days have passed and you haven’t yet received your purchase please contact us ASAP so we can look into your order to see what is going on.

Once we verify that there is an issue with your order we will send you a free replacement or refund, please note that the following applies:

  • Refunds are made after 30 days have passed since your order shipping date and there was no delivery.
  • We are not responsible for incorrect shipping information provided by you upon purchase.
  • If the item has been sent back to the origin because the customer did not pick up the item from the carrier refunds do not apply.


We are not responsible for any damage caused to the product due to incorrect use.


  • We accept cancellation requests that are sent to us within the first 12 hours of the order being placed, if the order has not been sent yet..

The products also have a 30-day replacement and return right upon receipt of the product. Returns must be notified in writing. You can contact us here. The returned product must be unused, in its original packaging and in the same conditions as received. The cost of the return is paid by the customer.

To return an item:

  • Contact us through our contact form and include your order number in the application.
  • We will confirm your application within 72 hours and reply you with a returning address.
  • We will refund your returned order within 14 days. (If you paid for shipping when you made a purchase, shipping costs will be also refunded)

To complete your return, we require a tracking number of the returned goods. All our goods need to be shipped back to our main warehouse in Tallinn, Europe. If you wish to start a return process, please email us at

IF the product delivered to you is faulty or damaged on delivery please refer to the step 1.1 FAULTY ITEM DELIVERED and act accordingly.


We occasionally run promotional campaigns and offer discounted prices on our products. To maintain fairness and transparency, please note that customers who have made purchases before the start of any promotional campaign are not eligible for price adjustments or refunds to match the campaign prices.

  • Once an order is placed, the purchase price is considered final, and any subsequent price changes, including discounts during promotional periods, will not apply retroactively to previous purchases.


Please contact us for more information.

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